For 50 years, Epicor has created industry-specific software solutions and services that aid businesses across the world. Scuderia AlphaTauri, a Formula 1 racing team, is a notable partner of Epicor, proving they can provide solutions in innovative and unique ways. Tune in to this installment of The ERP Advisor for an overview of Epicor's differentiators in the market.
Epicor
Epicor is a private computer software company founded in 1972. Epicor is a global company headquartered in Austin, Texas, with offices in 34 different countries including the US, UK, Australia, Canada, Mexico, and China.
In 2020, Epicor Software Corporation was sold by its investors at KKR to the private equity firm Clayton, Dubilier, & Rice (CD&R). From a number standpoint, Epicor employs over 4,100 people located in 150 countries across the world. As of 2022, Epicor has 21,000+ customers with over 250,000 cloud users and generates more than $1 billion dollars per year in total revenue.
What Does Epicor Sell?
Epicor describes itself as a producer of industry-specific productivity solutions in the form of ERP software solutions. Over the years, Epicor has developed or acquired many industry-specific software solutions, specializing their enterprise platforms for the Manufacturing, Distribution, Retail, and Automotive industries including Industrial Machinery, Electronics, Medical Device, and more. Most of Epicor’s offerings fall into the 2nd and 3rd tiers of the ERP pricing model.
In addition to their ERP solutions, Epicor’s unique offerings expand across Customer Relationship Management, Digital Transformation, Security, Supply Chain Management, Production, and Financials. Like other software vendors in the market, Epicor supplies its offerings in both SaaS (Software-as-a-Service) and on-premises deployment models.
The cloud ERP that replaced Epicor 10, Epicor Kinetic, is future-driven, providing users with functionality such as Epicor Internet of Things (IoT), data discovery, and global supply chain management to drive growth. Offerings under Epicor Kinetic simplify the process of customization and personalization for users, making for easy accessibility to integrated advanced planning schedule, customer relationship management, and CPQ (Configure, Price, Quote) capabilities.
Epicor’s offering of specialized solutions for lumber and building materials businesses is unique to the ERP space as very few companies offer such narrowed specialization for this field. Epicor BisTrack Global is built to deliver the reporting, mobility, and delivery management solutions required by lumber and building materials companies to meet strenuous standards and quotas. Epicor LumberTrack takes the specialization one step further, improving visibility for lumber businesses to analyze and optimize operations.
Epicor puts significant focus on solutions for the Automotive industry. Epicor Eagle for the Aftermarket and Epicor Vision are Epicor’s go-to automotive solutions, with strong analytics, inventory management, and more feature functionality to drive automotive process automation.
Epicor offers general solutions beyond its extremely specialized platforms through Epicor Eagle and Epicor Propello for retail. The point-of-sale and retail management software crafted in Epicor Propello and Epicor Eagle simplify retail operations, with features like eCommerce and customer management.
What Kind of Partnership Ecosystem Do They Have?
ERP software vendors develop partnership programs to help contribute to the success of the implementation of their software solutions. Epicor’s ecosystem ranges from high-value resellers, best of breed ISV partners (Independent Software Vendors) to consultant firms that bring thought-leadership and best practices to our clients’ benefit.
ISVs partners write and sell software. These partners work with Epicor products and other ERP vendors, providing Epicor customers the ability to create the most effective environment for their business and value to their users on the solutions they implement. Conversely, the Channel partners are those that sell products and services and develop specialized vertical solutions on the platform. These partners implement products from multiple vendors but are experts in implementing Epicor.
Why Does Epicor Win Over Their Competitors?
In our experience, Epicor differentiates itself through its deep 50 years of ERP history and its niche offerings in specific industries such as automotive, building supplies, aerospace, and specialty distributors.
After being in the market for 50 years, Epicor has established a name for itself and has developed extensive knowledge to differentiate from other vendors with similar solutions. Their maturity in the industry has led to a loyal customer base and a knowledgeable channel that caters to their customers.
In addition, Epicor provides numerous options to satisfy unique needs in many industries. What differentiates Epicor is its specialization of solutions, so users feel that they are heard and accommodated for in a way that other ERP vendors cannot provide.
Conclusion
With over 50 years of software solution experience, very few ERP vendors have the actual knowledge of real-world needs that Epicor brings with their proven solutions. In addition, Epicor’s acquisitions introduce state-of-the-art technologies to their tenured small to mid-sized customers that are evaluating technology transformation projects. We hope Epicor continues its penchant for technology innovation long into the future.