What do clients appreciate most about working with ERP Advisors Group?
Well the clients come to us because they have many times outgrown or think they’ve outgrown their current processes so we can go in and exactly find the painful parts of their company, which areas really do need to be improved, move into recommendations of what to do with that and selecting any new software that would help that. And then implementing it. So they appreciate us giving them all the options without them having to go out and know the 300 or 500 pieces of software that relates to whatever that topic is and the history on it. And then selection, going through which ones would be best for them and then help them to purchase it for less cost than they would go out to the market and in general.
Why is objectivity so important to your process?
Well on the selection part the objectivity really becomes the most important. On being able to look across the whole industry for all the different software packages, say for operations, for purchasing say. Then you can find all the different applications that work with all the other applications in their group. Or if they’re going to a unified enterprise resource planning tool that is all those applications in one, then we’ve seen many of them, if not well not all of them, but we’ve seen very many of them, we’ve been able to fit ones into certain industries that fit the best. We’ve been able to see how they work and we know these work well as long as you do this at the start. We’ll help you select and pick the best one for you for this instance because not any one company is alike, just like people. So then once all that’s in there objectively documented then the person has no doubts that they’ve picked the right thing and they don’t have buyer remorse on, “Oh should I have bought that other car or software.” So then once it’s bought then they know, well this definitely looks like the best fit, install it and we help them again with our objectivity because whoever comes into install it, because we don’t do the install either we’re consultants for the whole process, we can help manage especially if there’s multiple installations, installers, this one does this part, with this part etc. We help manage all that and we move forward all of the reasons it fails and those are usually data and integration points. So we, from the start, help with data and integration.
What’s the biggest difference you see in a project when ERP Advisors Group is involved?
The biggest difference is the ability to have time to do it. So yes we’re objective but people can try and be objective even if they are in their own company but also, they’ve got their own job. They have to produce every day and they can’t step back and spend 40 hours in a week or in a month even and do all this process of calls to the vendors, interviews, setting up meetings, making sure people are there and all that kind of stuff. So we’re additional manpower to allow the project to move forward because they’re still dealing with their real job. So without us, they’re basically being asked to do two jobs at once.
What are the biggest mistakes you see clients make in the ERP selection process?
Top mistakes are probably trying to go for price alone or reputation alone. So you can think that you’re big if you install a hundred million dollar project. But it could bankrupt your company. So we’ve seen software that will do a better job at one million dollars and people can install it, get returns on that, grow with it and then in 5 or 10 years make even bigger revenue improvements etc. with their system. So I’d say that’s one. After we’ve selected one, well and plus they don’t have the cross-industry view of all the different applications. So if they go in and focus with, “Well I heard about that one. We should just use that.” Then they don’t know what else is out there, which we could go and paint and go this is all out there. You don’t want these, these might be good, these are very good ones you should see how they fit. So then they go into their selection and installation with all the information.
What advice would you give a mid-market business that thinks they may need a new ERP?
So actually the best advice because any company is having issues. Operational issues, management issues, administration, recording issues, reporting issues. Everybody has issues. So one of our early phases is just to see if those are because of the system, if they’re part of the people problems, if they’re part of the technology problem, or the strategy problem. So it’s not always that we come in for a needs analysis and say, “Oh yeah you need a new system.” Not 100%. Sometimes it’s just having us come in and we’ll document all of your stress points and we’ll find out these five are technology, probably want to do a system for this. This is strategy so this won’t, a system won’t affect that and this is personnel so we recommend this or change management or training or something like that. So it doesn’t necessarily mean that coming in and doing this needs analysis means further selection of new software because a mid-market company, a mid-sized company may just be I have a lot of trouble. I don’t know where it’s all coming from. We can come in, in a three-month project we can give them a map of the pain points, the departments, what our recommendations are and if it’s a system, great and if it’s not, great.
What’s your favorite part about working with ERP Advisors Group?
My favorite part is making a big difference for a client so that they get a big success instead of a big failure and they appreciate it so much.